Return Policy

 

At Royaluxe, we are committed to providing high-quality loungewear that meets your expectations. However, due to the nature of our business and to maintain fair pricing and availability for all customers, we have a strict no-return, no-refund policy.

No Returns Policy

  • All Sales Are Final: Once an order is placed, it cannot be returned or exchanged. This policy ensures that our products remain available to all customers and helps us manage our inventory efficiently.
  • Incorrect Orders Due to Company Error: If we make an error with your order, such as sending the wrong size, color, or an incomplete set, we will gladly correct it. Please contact our customer service within 7 days of receiving your order to report the issue. We will assess the situation and work with you to send the correct item at no additional cost.
  • How to Contact Us: If there’s an issue with your order, please email us at royaluxeeco@gmail.com with your order number and a description of the problem. We aim to respond within 2 business days.

Refunds

  • Limited Refunds: Refunds will only be considered if the issue is directly related to an error on our end. This includes scenarios where an incorrect item has been shipped.
  • Requesting a Refund: If you believe you are eligible for a refund, please contact us within 7 days of receiving your order. Refund requests after this period will not be accepted.
  • Refund Process: If your refund is approved, it will be processed within 5 business days of approval. Refunds will be issued to the original payment method used at the time of purchase.

Important Notes

  • Sizing and Fit: Please carefully review the sizing chart available on our website before making a purchase. If you are unsure about sizing, we recommend consulting our customer service team for guidance.
  • Color Variations: Please note that due to different screen settings, product colors may vary slightly from what appears online. We cannot accept returns or exchanges based solely on color differences.

We appreciate your understanding and cooperation with our return policy. Our goal is to provide you with the best possible service and quality products. If you have any questions or concerns, feel free to reach out to us. Thank you for choosing Royaluxe!